How to Fix "My Subscription Payment Failed" Error in QuickBooks Desktop?

 Although QuickBooks Desktop is one of the most powerful tools for managing finances, like any other software, it sometimes will result in errors that prevent a user from accessing its full capacity. However, one of the most common error user’s face is QuickBooks error "My Subscription Payment Failed", which can be frustrating, especially if you rely on the software to operate your business. This error occurs when QuickBooks cannot process a subscription payment. You may find that you can't access certain features or upgrade your software.

Okay, not a problem if you're experiencing this issue. Let's work through troubleshooting the "My Subscription Payment Failed" error in QuickBooks Desktop in this blog.

What Causes a "Subscription Payment Failed" Error in QuickBooks Desktop?

The "Subscription Payment Failed" error occurs due to several causes. Some of the most common causes include:

1. Incorrect Payment Information: Your credit card details, billing address, or other payment information may have gone outdated or incorrect. QuickBooks won't be able to process your subscription payment as a result.
2. Not Enough Money to Pay: The payment will fail if there isn't enough money in the account you are paying from, which is attached to your QuickBooks subscription.
3. Your Credit Card or Bank Account Expired: If the credit card or bank account you are using to complete payments has expired, then QuickBooks cannot process those payments.
4. Problems in Internet Connection: Slow or fluctuating internet connections may prevent QuickBooks from accessing the payment server properly. This may lead to a failed transaction.
5. QuickBooks Subscriptions Service Problems: At times, this error may also be caused by a problem in QuickBooks' own payment processing system.

Fix "My Subscription Payment Failed" Error

With these step-by-step troubleshooting guides to resolve the QuickBooks Desktop Subscription Payment Error:

Step 1: Verify Your Payment Information

The first thing you should look into whether your payment information is a credit card or a bank account. You may verify this by:

1. Open QuickBooks Desktop.
2. Go to the Help menu and select Manage My Subscriptions.
3. Click on Edit Payment Information.
4. Review the details entered for the payment, ensuring that credit card number, expiration date, billing address, or other pertinent information is correct.
5. In case of errors, update the details and retry the payment process.

Step 2 Look at available funding or credits

Once you've verified your payment method, it's time to see whether your accounts have enough funds available for payment processing. Check your bank or credit card balance. You'll want to confirm that along with the balance, there's also enough to cover your subscription fee. 

If your payment method is not sufficient for funds, make a deposit to the account, or process the subscription with a different payment method.

Step 3: Verify that your credit card or bank account isn't expired

If your credit card or bank account has expired, you'll need to update your payment method.

• Open QuickBooks and navigate the Help menu.
• Select Manage My Subscriptions.
• Choose Edit Payment Information.
• Enter new payment information and submit.

·        If you've updated your details, QuickBooks should be able to process your subscription payment successfully.

Step 4: Checking Your Internet Connection

An unstable or slow internet connection could also stop QuickBooks from accessing its payment servers. Try to restart your internet for stability and then try again. You can check by going to any website or running a speed test to verify that your network is working perfectly.

Step 5: Restart QuickBooks and Try Payment Again

Sometimes, just restarting QuickBooks is enough to repair the issue. Close QuickBooks Desktop completely and reopen it. Then, go to Help > Manage My Subscriptions and try again to pay.

Step 6 Update QuickBooks Desktop

Sometimes, out-of-date software may create problems with processing subscription payments. Please check to see if any updates are available, then install them:

• Open QuickBooks Desktop and click Help > Update QuickBooks.
• Click on Update Now.

•  Follow the screen instructions to download and install any available updates.

Conclusion

The "My Subscription Payment Failed" error in QuickBooks Desktop may have various reasons such as incorrect payment information, invalid credit cards, insufficient funds, or issues with the internet connection. Following the instructions of troubleshooting steps as outlined in this blog, you will be able to diagnose and correct the error and have full access to your QuickBooks features once again. However, if you are still experiencing an error, just give a call to QuickBooks support for further assistance or feel free to connect with our support team by dialing 1-800-761-1787. By acting quickly, you can actually minimize the disruptions to your accounting processes and go on managing business finances using QuickBooks with no hitch.